No loan administrator responses the device and every voicemail is actually full

No loan administrator responses the device and every voicemail is actually full

Crappy customer support… Can’t visited loan administrator. Been refinance processes. Turned-in all of the documentation, overlooked 5 closings. Nonetheless prepared! Taking a loss. Cumbersome customer support. Bad bargain! How performed it arrived at 4.5 mil into the conversion? Ask your Claims Attorneys Work environment.

They keep transferring us to this new loan processors

Awful support service. I have already been dealing with good refinance since zero nearer to closing than just I found myself inside Summer. Customer care is bull crap. They simply import us to different people, i am also bounced around eg a baseball. Very distressed and you https://cashadvancecompass.com/payday-loans-ar/nashville/ may crazy and am swinging my personal mortgage as soon as possible. Don’t suggest The brand new Rez anyway.

My personal financing was having Ditech therefore was marketed to help you The fresh Rez

Do not use NEWREZ….most significant error You will find produced. Been trying refi. As Will get it’s now Oct nonetheless prepared. You will find delivered an equivalent papers from inside the several times. Can’t arrive at people from the phone. My personal loan was recognized 2 months back still prepared. This company is actually a joke wade someplace else.

The brand new Rez is the terrible mortgage lender!! The fresh Rez named and you may open to refi my loan on a great all the way down rate of interest. The loan Administrator Ryan told me it could be effortless “no problem”. He and told you its not necessary for the next assessment given that financing was only 1 year dated and in addition we were not getting any more funds out! HA… 5 days later he or she is asking for docs it curently have. The mortgage Processor chip don’t understand the docs I publish on the secure web site. The latest seriously poor financial I’ve previously caused! Help save brand new outrage and acquire some other financial!!

NewRez/Shellpoint obtained all of our home loan off Ditech. First percentage to NewRez was a student in , hence i arranged through the NewRez web site for automatic costs into the firstly monthly. All went well up to . They never ever got new commission which had been allowed to be removed from our bank account! I don’t see up to we got a visit for the regarding specific strange matter saying they were NewRez, failed to consult with her or him even as we didn’t know the amount. Looked at our membership on line via the website and you may low and behold the latest Oct fee hadn’t already been immediately gotten! Got to the cell phone with NewRez customer service immediately to track down away that which was taking place and you can are told it was some sort of “glitch”. Actually, money being animated to own percentage very well because ! There is plenty of money in the new family savings because of it! We spoke which have two more persons towards , to the next individual taking the percentage over the telephone that have the latest declaration off her there is zero later charges, zero payment and it might be ACH. It’s now and on its page it is showing me personally it is an unapplied fee! What the deuce, this is actually the Oct 1 percentage and ought to had been applied therefore Quickly for the . Therefore we log on to the telephone again together now and you can query what are you doing? Are informed that she would instantaneously demand it is put on the newest October commission and you will “you aren’t late” We called our financial following talking to NewRez towards and you may the bank told you “zero try within payment is requested by the NewRez/Shellpoint, it (the bank) aren’t finishing any percentage and then we features a lot of currency to fund 4 numerous years of costs”! You will find lower than 12 months remaining with this 1st home loan and so are absolutely given visiting the condition attorneys general’s place of work, the greater team agency, employing legal counsel and you will expenses so it from now. The online account which have NewRez reveals the following payment to-be auto-repaid is placed getting Late step 1, but if i make an effort to look at the scheduled automatic money, they confides in us we can not just like the account try “past due”. This is so wrong to your many accounts! I have Never been late during the 29 many years with the home loan commission therefore provides the best credit score more 850! Will they be today attending fuck our very own credit rating? Prevent Them!